Shipping & Returns Policy

Last updated: October 15, 2026

We pack Rural Rescue and BÜBÜ orders with care. This policy explains shipping, order changes and the limited situations in which a return or replacement can be accepted.

Shipping and delivery

Available delivery methods, rates and estimated timelines are shown at checkout or on your quote. Delivery estimates are in business days and are not guaranteed. Weekends, holidays, weather, carrier delays and remote destinations can affect delivery.

Please check your shipping address before placing an order. Contact us as soon as possible if a correction is needed. Once an order has shipped, we cannot guarantee that an address can be changed or a shipment redirected.

Order changes and cancellations

We may be able to change or cancel a standard order before fulfilment begins. Email orders@ruralrescuetraining.com as soon as possible with your order number. Once an order has shipped, or custom production has begun, it cannot be cancelled.

First aid kits, refills, PPE and medical or safety supplies

For health, hygiene, safety and product-integrity reasons, first aid kits, kit contents, refills, PPE and medical or safety supplies are final sale once shipped. We cannot accept a return because a kit has been opened, handled, used or because individual components may no longer be verifiably complete and safe for resale.

Damaged, defective, missing or incorrect items

Please inspect your order when it arrives. Report an item that is damaged, defective, missing or incorrect within 7 days of delivery by emailing orders@ruralrescuetraining.com. Include your order number, a description of the concern and clear photos when relevant. We will review the issue and, where appropriate, arrange a replacement, correction or other remedy.

Please keep the product and packaging until we confirm next steps. Damage caused after delivery, ordinary wear, misuse, improper storage or expired supplies is not considered a shipping defect.

Custom, branded and bulk orders

Custom kits, branded items, bulk-built kits and specially sourced products are final sale once the design or quote is approved or production begins. Any approved change may affect price and timing.

Unused non-medical merchandise

Unused, unopened non-medical merchandise may be eligible for return within 14 days of delivery. Contact us before sending anything back. The item must be in original, resaleable condition and packaging. Unless the item was incorrect or defective, return shipping is the customer's responsibility. Original shipping charges are not refundable.

Carrier and delivery concerns

If tracking shows a delivery problem, contact us with your order number. We will help review the shipment with the carrier. Rural Rescue Inc. is not responsible for delays outside our control, an incorrect address supplied at checkout, or theft after a carrier confirms delivery, but we will help where we reasonably can.

Contact

For order, shipping, damage or return questions, email orders@ruralrescuetraining.com. For course refunds or transfers, see our Refund, Cancellation & Transfer Policy or contact courses@ruralrescuetraining.com. Call or text 705-606-0234.

Nothing in this policy limits rights that cannot be excluded under applicable law.