Privacy Policy
Last updated: October 15, 2026
Rural Rescue Inc. respects your privacy. This policy explains how we collect, use, disclose and protect personal information when you visit our website, purchase a product, register for training, arrange workplace services or contact us.
Information we collect
Depending on how you interact with us, we may collect:
- your name, email address, phone number, billing and shipping address;
- course registration details, attendance, assessment results and certification records;
- employer, school or program information when training is booked for a group or required for work or study;
- information needed to support accessibility, accommodation or emergency needs that you choose to provide;
- for youth programs, information supplied by a parent or guardian, including participant and emergency-contact details;
- order, payment and transaction information processed through Shopify and its payment providers;
- communications, inquiries and customer-service records; and
- device, browser, cookie and website-usage information.
How we use information
We use personal information to register participants, deliver training, verify attendance, issue or support certifications, process purchases and payments, ship orders, provide customer service, manage corporate and private bookings, meet legal and safety obligations, improve our services and communicate with you.
We send promotional emails only where we have your consent or are otherwise permitted by law. You may unsubscribe at any time.
Training and certification records
Course information may be shared with the applicable training or certification organization, including the Canadian Red Cross or Heart & Stroke, when required to deliver a program, confirm eligibility or issue certification. For employer- or school-arranged training, attendance or certification status may be shared with the organization that booked the training when appropriate.
Youth information
Parents and guardians are asked to provide only the information reasonably required for registration, communication, safety and program delivery. We do not knowingly use youth participant information for independent marketing.
Shopify, payments and service providers
Our online store is hosted by Shopify. Shopify and its payment partners process store, checkout and payment information under their own privacy practices. We may also use trusted service providers for website hosting, email, shipping, scheduling, analytics and course administration. We disclose only the information reasonably required for those services.
Cookies and analytics
Our website uses cookies and similar technologies to operate the storefront, remember preferences, support checkout, understand website use and, where permitted, measure marketing. You can manage cookies through your browser and any consent controls shown on our website. Blocking some cookies may affect site or checkout functions.
When information may be disclosed
We may disclose information to service providers, certification bodies, shipping carriers, a sponsoring employer or school where appropriate, or when required by law. We do not sell personal information.
Safeguards and retention
We use reasonable administrative, technical and physical safeguards. We retain information only as long as reasonably needed for the purposes described above, including certification, tax, accounting, legal and operational requirements.
Your choices and rights
You may ask to access or correct personal information we hold about you, withdraw consent where applicable, or ask a privacy question. Some records may need to be retained to meet legal, certification or business requirements.
Third-party links
Our website may link to third-party websites or services. Their privacy practices are governed by their own policies.
Changes to this policy
We may update this policy when our services, systems or legal obligations change. The current version will be posted on this page.
Contact
For privacy questions or access and correction requests, email courses@ruralrescuetraining.com or call/text 705-606-0234.